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Joanha
Customer Service & Insurance Support Representative
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Competencies
Demonstrated experience with Product Handling & Presentation.
Demonstrated experience with Inventory & Shipment Recordkeeping.
Demonstrated experience with Product Inspection & Quality Standards.
Demonstrated experience with Product Packaging & Distribution.
Demonstrated experience with Sales & Customer Service.
Education
Summary
Customer Service & Insurance Support Representative open to new opportunities
Experience
Customer Service & Insurance Support Representative
Assisted customers throughout the insurance quote and application process while ensuring accuracy and completeness of submitted information.. Guided customers through available coverage options and application requirements while assessing customer needs and maintaining service quality.. Verified customer information and maintained accurate records within company systems.. Resolved customer concerns professionally while maintaining customer satisfaction and compliance standards.. Managed a high volume of customer interactions while consistently meeting quality and performance expectations.. Used Confluence, Five9, Genesys, Outlook, Teams, and Slack to support daily operations and customer communications.
Casual Worker – Hospitality Support
Assisted with food service operations and guest support activities while maintaining established service standards.. Contributed to guest satisfaction through reliable, professional service in a fast-paced hospitality environment.. Performed sanitation and cleaning duties with close attention to detail and workplace standards.. Demonstrated reliability, teamwork, and the ability to complete assigned duties efficiently.
Assembler
Assembled Bravo SC3 printers according to company specifications and established quality standards.. Conducted product inspections to ensure completed products met operational requirements.. Packaged completed products for shipping and distribution, supporting accurate product handling and movement.. Performed data entry and maintained accurate inventory and shipment records.
Data Collector (Contract)
Conducted interviews and collected demographic and socioeconomic information from community members.. Maintained accuracy and confidentiality when recording and processing data.. Submitted completed reports and documentation within established deadlines.
Sales & Customer Service Agent
Conducted outbound sales and renewal calls to prospective and existing customers.. Assisted customers with account setup, onboarding, and subscription management while responding to customer needs.. Addressed customer inquiries and provided effective solutions to support customer satisfaction.. Maintained accurate customer records and account information.. Consistently worked toward achieving sales and performance targets.
Collections Agent
Contacted customers regarding delinquent accounts and provided account information and support.. Negotiated payment arrangements while maintaining professional customer interactions.. Maintained confidential customer records in accordance with company policies.. Delivered professional service while meeting collection and compliance standards.