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Joana
Login Administrator | Backoffice Team
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Competencies
Demonstrated experience with Strong Attention to Detail.
Demonstrated experience with Excellent time management and organizational skills.
Demonstrated experience with Adaptable and quick to learn new tools and processes.
Demonstrated experience with Dependable, self-motivated, and proactive.
Demonstrated experience with Professional and works well with others.
Education
Summary
Professional profile
Experience
Login Administrator | Backoffice Team
Managed and processed daily login and access-related requests, ensuring accurate and timely account updates.. Reviewed and verified user information and account details based on established procedures.. Handled back-office tasks, documentation, and data updates while maintaining accuracy and confidentiality.. Coordinated with internal teams to resolve account, access, and process-related concerns.. Monitored and tracked requests to ensure proper follow-up and timely completion.. Maintained accurate records and updated internal systems with relevant information.. Assisted with process-related concerns and provided administrative support to the team as needed.
Executive Assistant (Freelancer) | Administrative Support
Managed the executive's calendar, meeting scheduling, and appointment coordination.. Organized and responded to emails, messages, and client inquiries.. Prepared documents, reports, and internal communications.. Coordinated meetings with partners, vendors, and clients.. Handled client follow-ups and service inquiries.. Responded to customer support concerns and general questions.. Assisted with membership issues, billing concerns, and service explanations.. Managed and updated customer information using CRM platforms, including Boulevard, GoHighLevel (GHL) and Square website.. Tracked leads, recorded call notes, monitored follow-ups, and maintained accurate client records.. Assisted with lead generation, pipeline organization, and appointment scheduling to support business growth.. Added and updated products and listings on business websites and online marketplaces.. Entered and maintained product names, descriptions, pricing, categories, sizes, images, and availability.. Cross-checked website and marketplace listings to identify missing, duplicate, outdated, or sold items.. Organized product categories and updated product information to keep online stores accurate and customer-ready.. Conducted basic product research and suggested product names and descriptions when information was incomplete.
Social Media Support
Drafted social media captions and promotional content.. Managed direct messages and client engagement on Instagram.. Assisted in planning marketing campaigns, promotions, and referral programs.. Created basic marketing graphics and content for social media.
Executive Virtual Assistant (Freelance Coach Internship)
Managed client calendars, scheduled appointments, and coordinated meetings to support daily operations.. Handled email correspondence, organized receipts and documents, and maintained accurate client records.. Assisted with lead generation and tracking of client information, supporting business growth and follow-ups.