Jitendra - Customer Support Specialist with 4+ years in BPO industry

Handled customer queries and complaints efficiently, ensuring satisfaction.

Maintained professional communication with customers and team members.

Supervised customer support operations and guided new team members.

Managed performance reports, escalations, and call metrics to improve service delivery.

Proficient in MS Office (Word, Excel, PowerPoint), email handling, and internet research.

Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.

Handled customer queries and complaints efficiently., Maintained professional communication and ensured customer satisfaction., Contributed to team goals and process improvement.

Supervised customer support operations and ensured quality delivery., Managed performance reports, escalations, and call metrics., Trained and guided new team members to maintain high productivity., Focused on improving customer experience and retention.