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Trilingual Customer Support Agent with Bilingual Skills in Customer Service
Video resume
Trilingual Customer Support Agent with Bilingual Skills in Customer Service
Please record a video speaking in English about your experience.
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer Service SupportIntermediate
Provided customer support at Concentrix, Sutherland, and InTouch CX, handling inquiries in English and French.
LanguagesAdvanced
Fluent in English and French, used to communicate effectively with diverse clients and teams.
Communication SkillsIntermediate
Applied in coordination and support roles, facilitating clear communication in multilingual environments.
Multitasking & Problem SolvingIntermediate
Managed multiple support requests and resolved challenges related to customer inquiries and scheduling.
Education
Bachelor ́s degree
Colegio Las Américas
Completed 2019
English
American School Way
Completed 2020
French
Canadian Collegue
Completed 2024
Languages
EnglishB2
FrenchB1
Summary
Experienced in providing customer support in English and French, with a background at leading CX companies. Skilled in communication, problem-solving, and coordinating support activities, especially in high-volume, multilingual settings.
Key Achievements
- Served as a bilingual agent at Concentrix and Sutherland, providing support in English and French.
- Supported senior roles at InTouch CX, demonstrating role progression and increased responsibility.
- Gained experience in coordinating communication and resolving customer issues effectively in high-volume environments.
Experience
Billingual agent
CONCENTRIX
2021 - 2022
Billingual agent
SUTHERLAND
2022 - 2023
support Senior
INTOUCH CX
2023 - 2025
Skills
Customer Service SupportLanguagesCommunication SkillsMultitasking & Problem Solving
Published on CazVid - May 17, 2026