Multilingual customer support professional with 8 years of experience in BPO and aviation industry roles, excelling in client interaction, technical assistance, and operational support.
Provided customer support in high-volume environments for industries like telecommunications, airlines, and technology.
Supported users with technical issues for companies such as Google and Microsoft, ensuring issue resolution.
Performed check-in, baggage handling, and cabin crew duties at Avianca, ensuring safety and service quality.
Utilized fluency in English and Spanish in customer support roles across multiple companies.
Avianca S.A.
Avianca S.A. (Temporary Mission – Serdan)
Teleperformance Colombia S.A.S. - Cricket Wireless
Sutherland Global Services Colombia S.A.S. - Google Inc.
Teleperformance Colombia S.A.S. – Copa Airlines
High School Diploma
Technical
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Avianca S.A.
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