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Jhon
Customer Service & Aviation professional with 8 years experience
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Competencies
Provided customer support in high-volume environments for industries like telecommunications, airlines, and technology.
Supported users with technical issues for companies such as Google and Microsoft, ensuring issue resolution.
Performed check-in, baggage handling, and cabin crew duties at Avianca, ensuring safety and service quality.
Utilized fluency in English and Spanish in customer support roles across multiple companies.
Handled sales and operational change communications, maintaining client satisfaction in competitive environments.
Education
Summary
Multilingual customer support professional with 8 years of experience in BPO and aviation industry roles, excelling in client interaction, technical assistance, and operational support.
Key Achievements
- Accumulated nearly 8 years of diverse experience in customer service, technical support, and aviation.
- Gained operational expertise through roles in check-in, baggage handling, and cabin crew duties at Avianca S.A.
- Demonstrated bilingual abilities in customer support roles for companies like DIRECTV and Microsoft, handling varied client needs.