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Jhon
Project Manager with 5+ years in service and customer support
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Competencies
Managed project execution, evaluated results, and implemented corrective measures.
Handled customer inquiries in billing, technical support, and general service via phone and chat.
Performed maintenance, cleaning, and troubleshooting of computer hardware and software.
Organized warehouse merchandise and managed schedules and follow-ups.
Answered calls, followed up with clients, and maintained professional communication channels.
Education
Languages
Summary
Experienced in customer service, project oversight, and technical maintenance with strong organizational skills.
Key Achievements
- Supervised project execution at A&H Tree Service, ensuring compliance with objectives
- Managed customer service operations across various technological platforms at Accedo
- Performed hardware and software maintenance and customer service at Servitel Risaralda and Tectronic
Experience
Supervisor, Project Manager
Evaluating results and implementing corrective measures where appropriate, Execution control to ensure compliance with objectives and strategies, Answering calls, follow ups, budget control, Emails, Etc.
Bilingual Agent
Customer service in different technological areas in relation to billing and Payment via chat and via telephone.
Grocer
Delivery of merchandise to customers and Organization of merchandise in the warehouse.
Computer Equipment Maintenance
Maintenance and cleaning of computer hardware and software, Customer service, Cash management
Maintenance of computer equipment
Maintenance and cleaning of computer hardware and software.