Jhasmine - Data Entry Clerk

Demonstrated experience with Microsoft Excel (Advanced).

Demonstrated experience with Records Management.

Demonstrated experience with Customer Service.

Demonstrated experience with Order Processing.

Demonstrated experience with Process Improvement.

Managed HR databases, updating employee records and generating compliance reports for audits.. Automated onboarding documentation workflows using Excel templates, cutting processing time by 40%.. Produced quarterly employee engagement reports to guide retention initiatives.

Generated monthly sales performance reports in Excel, highlighting trends and recommending strategies to boost revenue by 15%.. Streamlined order processing by implementing a standardized data entry protocol, reducing errors by 20%.. Liaised with logistics teams to track delivery metrics, improving customer satisfaction.. Audited 500+ customer records monthly to ensure CRM data accuracy.

Provided prompt and professional customer support through live chat, handling inquiries, concerns, and service requests.. Assisted customers with account-related concerns, orders, product information, and troubleshooting.. Resolved customer issues efficiently while maintaining a positive and professional communication style.. Documented customer interactions and updated customer records accurately in company systems.

Performed data validation and integrity checks using Microsoft Excel to maintain accurate company databases.. Automated weekly inventory reports using Excel macros, reducing manual reporting effort by 30%.. Collaborated with IT to optimize database processes, improving information retrieval efficiency by 25%.. Maintained confidentiality of sensitive financial and operational data.