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JesusG.FelixOjeda
Customer Service Representative with 5 years in call center industry
Video resume
Customer Service Representative
Hello, I'm Jesus Gerardo Felix, bringing a wealth of customer service expertise from various call centers. Proficient in advanced English, I am eager to contribute my skills and dedication to your team.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and assistance in call center environments, addressing client inquiries and issues.
Communication SkillsAdvanced
Conducted effective conversations in English, including cold calls and warm transfers, to facilitate customer engagement.
Call HandlingIntermediate
Experienced in managing inbound and outbound calls across multiple campaigns and sectors.
Product KnowledgeIntermediate
Understood the details of healthcare, vehicle warranties, and health insurance products to assist customers efficiently.
Summary
Experienced in call center environments with expertise in customer support, up sales, and handling diverse campaigns.
Key Achievements
- Gained versatile experience in customer service, up sales, cold calling, warm transfers across various campaigns.
- Handled communications in healthcare, car warranties, and health insurance sectors.
- Developed proficiency in advanced English to serve diverse client needs.
Skills
Customer ServiceCommunication SkillsCall HandlingProduct Knowledge
Published on CazVid - Jul 3, 2025