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Jesus
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Competencies
Provided customer support and service in multiple companies, ensuring customer satisfaction.
Studied English as a major and applied language skills in communication and service roles.
Seeking remote opportunities, leveraging years of experience in remote customer service environments.
Interacted effectively with clients and team members in a diverse, international setting.
Education
Summary
Experienced customer service professional with a decade of international experience, specialized in client communication and support.
Key Achievements
- Worked for American companies for a decade, gaining extensive experience in customer service roles.
- Collaborated with renowned companies such as IBM and County Sound, enhancing service delivery skills.
- Studied English as a major, applying language skills to improve communication and service quality.
Experience
Help Desk
Tech support as level 1, supporting VPNs, Lotus notes reconfigurations, RSA tokens via phone calls and chats creating tickets with SLA targets resolving cases or re-assigning to local deskside for an engineering and construction company based in Texas, United States.
Cust Serv & Sales
An agent Representative of credit bureau also activating plan for consumers who enroll for protection plan to monitor the credit with fraud alerts in the ssn to protect the credit applying dispute for late payments on the credit file.