This is my profileContact via CazVidJesús
Property Damage Department Agent at INTEGON SERVIC CO, S.A. DE C.V.
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Competencies
Fluent in both Spanish and English, facilitating effective communication with diverse clients.
Expert in overseeing property damage claims, ensuring compliance and timely resolution.
Proficient in negotiating sales agreements and resolving disputes amicably.
Dedicated to providing exceptional customer service, addressing inquiries, and resolving issues.
Experience in leading teams, enhancing collaboration, and achieving sales targets.
Education
Languages
Summary
Jesús is a skilled Property Damage Department Agent with extensive experience in claims management and customer service across various sectors.
Key Achievements
- Successfully managed and advanced numerous property damage claims through proactive client communication.
- Streamlined the documentation review process, ensuring timely and accurate processing of claims.
- Achieved a high customer satisfaction rate by fostering strong relationships with clients and stakeholders.
Experience
Property Damage Department Agent
Orchestrate proactive communication with clients, legal counsel, contractors, and insurance providers to monitor and advance property damage claims.. Review and process critical documentation, ensuring stringent adherence to legal and procedural requirements.. Coordinate evidence collection for mortgaged real estate, manage account lifecycles, and facilitate expert appraisals.. Administer check endorsements and cancellations, maintaining transparent, timely updates across all stakeholders.
Mortgage Lawsuits
Exhaust the extrajudicial collection phases.. Signing agreements.. Review and follow up on cases on the judicial bulletin in the civil courts.. Visiting the public property registry, reviewing the freedom encumbrances, make sure all the legal instruments are prepared before filing a lawsuit.. Presentation of legal promotions. Presentation of: Nonconformity resource, reconsideration resource, review resource, Amparo (know as habeous corpus)
Sales Rep
Proceed with welcome calls for those new agencies that have signed a negotiation contract with Sigue Corp.. Assist all of our agencies meticulously with the forex exchange rate when necessary.. Strictly Monitor those agencies register as corporations.. Send a daily report to our supervisor, specifying all the income and outcome calls adhere to the FX (exchange report).. The primary objective is closing negotiations and as a plus I will offer the: parcel services, money order and check cashing services.. Customer service. Assist in operations when is require
Team Lead
Answering the customer’s questions of our products and services; upsells on new promos.. Keep customers updated on any new changes on their account.. Mantener registros de los clientes mediante la actualización de la información de cuenta.. Resolve any issues customers may have with their orders. Process reshipments for those orders that arrived damage or tampered, process refunds for those orders that never made it to their destination. Clarify things thoroughly what happened and apologize to customer in the most courteous manner.. Provided Features and benefits to the customer in regards on the specific product he/she maybe interested.
Pollster
Conducting surveys over the phone and measuring the customer’s satisfaction, whether is for the fast food industry or for telecommunications branch.
Sales Rep
Credit Lines were offer from $8,000 and above depending if is small business or an enterprise.. Medical Services, Life Insurance and other services such as traveling packages.
Recruiter
Provided information in the job openings, ensured all the personnel has successfully passed our screen test and make sure all their documentation is complete. Proceed with a final interview and determined if that candidate may be the prospect we are looking for. Call up all the pending individuals that are register in the pending data base which haven’t showed up to their 1st interview.
Legal Account Representative
Bargain with the debtor and determine the payment plan which he would be set up on.. Offer payment plans such as: Monthly payments, conventions, payment in full. Bring up the different benefits each of the agreement has.. Taking precautions not to misleading the debtor with any false information, sense that would be considered a violation of (FDCPA) each debtor is provided with different alternatives and discount agreements. Therefore is very important to provide all the information 100 % accurate.. Monitor all the pending accounts that are behind their installment plans; verify why the debtor default in paying on time and if there is a logical reason behind, if the omission happened to occur, because of a hardship inside the family, this will exempt the individual from been penalized on part of agreement plan.
Technical Support Representative
Providing and excellent customer service and answer any of the following questions the customers may have. such as: tech support, customer service, sales, compliance. Be an attentive listener and at the same time by following our (QA) guidelines.. Served in the most friendly and courteous manner and avoid having the customer repeat himself twice. Inform all customers that all of our services are only for Kodak cameras and any of our troubleshooting procedures are especially for Kodak cameras and anything else like physical damage or broken lens will have to be send out for a replacement incase the product is been tampered the refurbish material will have a fee.. Update customers information when needed, multi-task on live chats and during the calls on queue.