Results-driven data analyst with extensive experience in healthcare and financial sectors, specializing in data interpretation, visualization, and process optimization.
Applied statistical techniques and data modeling to interpret complex datasets.
Designed and optimized SQL queries for data extraction and reporting.
Created dashboards and visual reports to communicate insights effectively.
Utilized advanced Excel functions for data organization, analysis, and reporting.
Bentobox
Provided Tier 1 & Tier 2 support on website hosting and integrations (POS, Google Analytics, Facebook Meta, DNS setups)., Assisted clients with billing-related inquiries, ensuring accurate charges and timely resolution of payment disputes., Handled troubleshooting for website issues, data entry, and cross-platform integrations., Delivered customer support via phone, email, and chat in English and Spanish, maintaining high satisfaction scores., Collaborated with engineering teams to escalate and resolve recurring technical bugs.
ProLine
Supported a CRM platform for the roofing industry, troubleshooting client integrations including website forms and QuickBooks., Identified and escalated bugs to engineering, collaborating on long-term solutions., Assisted with client onboarding, billing setup, and compliance with data entry standards., Provided documentation and support to optimize operational efficiency for clients., Resolved 20 technical support inquiries per day.
Advance Dermatology
Scheduled patient appointments while verifying insurance coverage to ensure compliance with provider networks., Conducted billing review (RCM), checking coding accuracy, insurance eligibility, and claims submission., Managed sensitive customer data with accuracy and compliance to healthcare regulations (HIPAA)., Delivered customer-first service to both patients and providers, ensuring clear communication and resolution.
Engineer's degree
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Used Python scripts to automate data processing tasks.
Next Line Logistics
Managed logistics operations for 5+ trucks, securing loads in a fast-paced environment., Negotiated rates and closed deals while ensuring accurate billing and invoicing., Maintained detailed tracking of shipments and payments, ensuring operational compliance., Built strong customer relationships, contributing to sales growth and retention.
GenMobile
Provided technical support for mobile services, including troubleshooting phone, signal, and internet issues., Assisted with billing inquiries, adjustments, and payment disputes., Documented support processes and recurring issues for escalation., Delivered bilingual (Spanish/English) support across phone, chat, and email channels.
Emerios
Reviewed customer contracts to ensure compliance with company policies and regulatory standards for an electrical clean energy provider., Verified accuracy of customer agreements, addressing discrepancies and ensuring correct data entry., Supported clients by clarifying billing and contract terms, maintaining transparency and trust., Partnered with internal teams to improve compliance processes and ensure operational accuracy.
ProctorU
Delivered real-time technical support to students and institutions during remote exams, ensuring seamless platform usage., Proctored high-stakes exams including LSAT, and TOEFL, maintaining strict compliance with academic integrity and testing standards., Monitored exam sessions, verified candidate identity, and documented irregularities in line with regulatory requirements., Troubleshot system compatibility, connectivity, and account-related issues under strict time constraints., Provided bilingual (Spanish/English) support, balancing professionalism with empathy in high-pressure scenarios.
