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Jesus
Call Center Specialist with 12 years diverse experience in operations and team management
Video resume
Call center specialist
Experience in call center for 12 years, from agent to operations manager, and then global workforce, taking care of logistics and forecast creation, agents schedules breaks and lunches based on bussines needs
Contact
Juarez, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Call Center OperationsExpert
Managed end-to-end call center activities, including logistics and workforce scheduling.
Team ManagementAdvanced
Supervised and coordinated teams of agents and supervisors to meet operational goals.
Logistics & ForecastingAdvanced
Handled workforce logistics, including scheduling, breaks, and resource planning based on business needs.
Communication SkillsExpert
Maintained clear internal communication across teams and management in a bilingual environment.
Summary
Experienced in call center management, team supervision, and workforce logistics with a history of career progression from Agent to Operations Manager.
Key Achievements
- Progressed from bilingual agent to operations manager, demonstrating career growth within the call center industry.
- Managed global workforce logistics, including forecast creation and staff scheduling for business needs.
- Supervised call center operations, ensuring efficient workflow and resource allocation.
Skills
Call Center OperationsTeam ManagementLogistics & ForecastingCommunication Skills
Published on CazVid - Jul 3, 2025