Experienced English teacher and customer support specialist skilled in curriculum design, client relations, and multilingual communication. Proven ability to enhance student engagement and deliver high-quality service across diverse platforms.
Provided multilingual support in high-volume environments, focusing on client satisfaction and issue resolution.
Developed and aligned educational content to international standards, enhancing student engagement and learning outcomes.
Bilingual proficiency in Spanish and English, enabling effective communication in diverse roles.
Designed and implemented staff training programs to improve operational efficiency and service quality.
FOTOCOPIAS LA HEROICA DE CERETÉ
Managed day-to-day operations, overseeing staff performance and customer service quality., Implemented training programs that improved staff productivity and service standards., Enhanced inventory management practices, reducing supply shortages and operational delays.
COLEGIO GIMNASIO ALBORADA (Avance universal)
Implemented innovative teaching strategies that improved student participation in oral activities by 25%., Designed educational resources to facilitate the understanding of complex grammatical structures.
INSTITUCIÓN EDUCATIVA MARCELIANO POLO
Applied project-based learning techniques to boost motivation and autonomous learning among high school students.
INSTITUCIÓN EDUCATIVA LICEO MONTESSORY
Led small group activities to encourage peer learning and fostered a supportive environment for language practice., Collaborated with colleagues to align curriculum with institutional goals and tailored materials to meet diverse student needs.
Bachelor
Diploma
Highschool diploma
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Utilized Microsoft Office and social media platforms for content creation, communication, and educational purposes.
COLEGIO EL ROSARIO - ASPAEN
Collaborated in the design of the English curriculum, aligning it with international standards (CEFR)., Coordinated extracurricular English activities to encourage language practice outside the classroom.
COLEGIO LA SALLE MONTERÍA
Designed engaging lesson plans that improved students' language skills and fostered a positive learning environment in line with La Salle’s educational philosophy.
SERVICIO NACIONAL DE APRENDISAJE (SENA)
Trained over 50 students in workplace English, focusing on conversational skills relevant to the service sector.
INSTITUCIÓN EDUCATIVA WINDSOR ROYAL SCHOOL
Developed and delivered immersive English lessons, focusing on conversational skills and cultural awareness to help students reach higher language proficiency levels.
CONDUENT COLOMBIA S.A
Resolved issues efficiently by applying strong communication and problem-solving skills, contributing to positive client experiences., Achieved daily performance targets in a high-volume call center environment, recognized for maintaining high-quality service under pressure.
CONTINUUM GLOBAL SOLUTIONS
Resolved customer inquiries in English, achieving a 98% customer satisfaction rate in a high-demand environment while maintaining efficiency in response times.
