Jessica - Welcome to CazVid!

Oversaw daily logistics, scheduling, and dispatch operations for HVAC service teams, ensuring on-time arrival and job completion, Managed technician schedules, optimized routes, and coordinated multiple service calls to maximize efficiency and reduce travel time, Supervised and supported dispatchers and administrative staff, providing training and implementing performance standards, Handled inbound service requests, prioritized emergency calls, and matched the right technicians to each job based on skill and location, Maintained accurate records of service calls, work orders, and equipment usage within CRM and scheduling systems, Improved dispatch processes, reducing response times and increasing customer satisfaction ratings, Coordinated with suppliers and vendors to ensure timely delivery of HVAC parts and materials to job sites, Monitored and analyzed key operational metrics to identify areas for improvement in scheduling, resource allocation, and customer service, Resolved escalated scheduling conflicts and customer concerns with professionalism and efficiency, Contributed to cost savings by optimizing fleet usage, fuel efficiency, and technician productivity

Handled inbound and outbound customer calls, scheduling appointments and providing accurate service information, Generated new business through lead follow-up and sales conversations, increasing client bookings, Maintained organized records of customer information, appointments, and payments using CRM tools, Assisted clients in selecting the right cleaning package by explaining options and customizing services to fit their needs, Resolved customer concerns in a professional manner, ensuring satisfaction and long-term retention, Coordinated schedules between cleaning teams and clients to ensure smooth daily operations, Supported management with administrative tasks including emails, reports, and invoicing, Built strong relationships with clients through attentive communication and reliable follow-up