Jessica - Customer Support Specialist

Experiencia demostrada en Typing.

Experiencia demostrada en Data Entry.

Experiencia demostrada en Telephone Skills.

Experiencia demostrada en Computer Skills.

Experiencia demostrada en CRM.

Handle a high daily volume of outbound calls to business owners on behalf of a digital marketing agency, building positive relations through a friendly, respectful manner on every call. Listen actively to each business owner's situation and tailor the conversation to their needs rather than following a rigid script. Input accurate data on the outcome of every call, keeping complete records to support follow-up. Work from home without direct supervision, managing my own schedule and consistently meeting daily call commitments

Maintained accurate documentation and records using Microsoft Word, Excel, and Outlook. Followed detailed procedures and quality standards, taking responsibility for the accuracy of my own work. Met firm deadlines in a fast-paced environment while adapting to changing daily demands

Communicated with residential customers by phone and in person, answering questions and explaining service details clearly. Scheduled follow-up appointments and maintained accurate records of all interactions and their status. Managed objections and difficult conversations professionally, building trust with a wide range of people

Provided personalized customer service in a high-volume, fast-paced environment. Resolved customer concerns promptly and professionally, responding quickly to unexpected demands

Delivered efficient, friendly service while maintaining quality standards during busy periods