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Jesus
Customer Support & Dispute Resolution Specialist with 7+ years in Credit & Tech Industries
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Competencies
Managed credit report disputes, investigating inaccuracies and ensuring compliance at Experian.
Supported smart home systems by diagnosing issues and escalating complex problems to engineering teams.
Provided high-quality customer support across various roles, including billing, retention, and general inquiry handling.
Assisted customers in English and French, responding to technical and billing issues effectively.
Maintained high satisfaction levels, fast ticket resolutions, and call efficiency metrics in multiple roles.
Education
Languages
Summary
Jesús is a dedicated customer service specialist with over 7 years in credit, technical, and general support roles. Skilled in dispute resolution, multilingual support, and technical diagnostics, he excels at maintaining high satisfaction and efficiency.
Key Achievements
- Handled Tier 2 credit report disputes at Experian, ensuring accuracy and compliance with FCRA.
- Provided multilingual Tier 2 support for smart home systems, diagnosing and escalating technical issues.
- Maintained call efficiency with an average handling time under 6 minutes across multiple roles.
Experience
Customer Support Specialist II
Handle Tier 2 credit report disputes for Experian, ensuring accuracy and compliance with FCRA., Investigate and resolve complex credit issues with empathy and professionalism., Maintain call efficiency with an average handling time under 6 minutes.
Content Moderator / Billing Representative
Monitored user content for policy violations on POF.com., Handled billing issues, refunds, and subscription support., Maintained high satisfaction levels and fast ticket resolution rates.
Technical Support Representative (Tier 2)
Provided Tier 2 support for smart home systems (Alarm.com)., Assisted customers in English and French., Diagnosed and escalated technical issues to engineering teams when needed.
Retentions Agent
Handled retention calls for various credit score websites., Used persuasive communication to reduce customer churn and maintain subscriptions.
Customer Service Representative
Provided customer support for AT&T U-verse regarding billing and technical issues., Maintained quality scores and first-call resolution metrics.