This is my profileContact via CazVidJerry
Customer Service Specialist with 5+ years in client support and research
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Competencies
Experienced in providing professional customer support, technical troubleshooting, and call management.
Proficient in analyzing survey data and using statistical software for research projects.
Strong active listening and positive communication to support customer and client interactions.
Handled billing procedures and assisted customers with payments and payment plan setup.
Coordinated efforts with research teams and supported sales and customer service teams.
Education
Summary
Dedicated customer support specialist with experience in client communication, survey research, and billing support, adept at fostering positive client relationships.
Key Achievements
- Provided customer support across multiple channels including phone, chat, and email, ensuring customer satisfaction.
- Conducted comprehensive surveys and analyzed data using statistical software to support research objectives.
- Supported billing procedures and payment processing, enhancing customer relations and service efficiency.
Experience
Survey Agent
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication., Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service
Answered inbound calls, chats and emails to facilitate customer service., Assisted customers with making payments or establishing payment plans to bring accounts current.
Survey Agent
Conduct research to gather information about survey topics., Analyzed data from surveys, old records, or case studies, using statistical software., Collaborated with order researchers in the planning, implementation and evaluation of surveys., Consulted with clients to identify surveys needs and...
Customer service
Received and managed several phone calls to answer client’s questions., Provide roadside assistance service to customers having issues with their vehicle and also working in the claim department.
Customer service/ Sales representative
Delivered consistent service to develop customer base., Rotated stock using clearance markdowns and special sales promotions., Support team with receiving, pricing and merchandising., Helped consumers find funds to meet payment obligations by offering knowledgeable consultations., Coordinated...