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Quality Management Staff
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Summary
Quality Management Staff open to new opportunities
Experience
QUALITY MANAGEMENT SYSTEM/ ISO MANAGER
Maintained accurate records and ensured data quality are complete, accurate and complied with the requirements.. Ensured department work progress and timely completion of requirement by Board of Directors.. Promoted continuous process improvement by identifying issues, monitoring performance, and implementing corrective actions to prevent reoccurrence of the issues.. Prepared and maintained reports, audit records, and documentation to support management decision-making and discussed with the involved departments and Board of Directors.. Coordinated with internal departments and external stakeholders to ensure compliance with company and client requirements, prepare schedule of the meeting, inform participants and preside the meeting.. Managed and organized company documents, ensuring proper filing with company version control, and accessibility to authorized personnel.. Performed quality assurance checks to verify compliance with established procedures and quality standards.. Provided support and effective communication with cross-functional teams through verbal collaboration, discussions, and brainstorming sessions to achieve shared objectives.. Planned, developed, and implemented company procedures across the organization, and conducted training sessions to ensure personnel awareness, understanding, and compliance with company policies and established procedures.
GENERAL OFFICE SECRETARY
Identified and managed potential client leads while maintaining accurate customer records.. Built and maintained strong client relationships by understanding customer needs and providing timely support.. Prepared quotations, sales documents, and maintained customer account information.. Conducted product presentations and provided pre-sales assistance to prospective clients.. Coordinated after-sales support to ensure customer satisfaction and resolve inquiries.. Prepared sales reports and maintained organized customer databases.. Tracked sales activities, monitored progress, and supported the achievement of sales targets.. Managed email correspondence and assisted with marketing and client communication.. Coordinated with internal teams to meet customer requirements and project timelines.. Prepared presentation materials, training documents, and other sales support resources.. Maintained accurate sales records and ensured high-quality customer service.