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Administrative Assistant
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Competencies
Demonstrated experience with Administrative operations support.
Demonstrated experience with Interpreter scheduling coordination.
Demonstrated experience with ASL/English interpretation services.
Demonstrated experience with Higher education administrative tasks.
Demonstrated experience with Coordination of meetings and documentation.
Education
Summary
Professional profile
Experience
Administrative Assistant
Provided administrative and operational support to faculty, staff, and students across multiple academic programs.. Coordinated accessibility arrangements for deaf faculty and staff, enhancing communication and inclusivity.. Managed inventory of departmental office supplies, ensuring timely availability and efficient order processing.. Prepared and proofread professional correspondence, reports, and internal documents.. Processed incoming and outgoing mail while duplicating departmental materials.. Utilized institutional systems to retrieve and manage departmental data efficiently.. Processed requisitions, purchase orders, and textbook adoptions, facilitating smooth operations and resource availability.. Scheduled proficiency exams for students and coordinated with the registration office on course schedules.. Managed and organized multiple calendars, coordinating schedules to ensure efficient planning, timely meetings, and streamlined administrative operations.
Communication Services Coordinator Manager
Coordinated interpreting services for deaf and hard of hearing consumers across various settings, ensuring access and support.. Oversaw scheduling operations to ensure timely service delivery and optimal resource allocation.. Maintained accurate service records to improve communication between interpreters, clients, and agency staff.. Scheduled ASL interpreters and C-Print providers for educational, medical, and community assignments.. Communicated effectively with deaf consumers, interpreters, and clients to address accessibility needs.. Documented service coordination activities and generated invoices to ensure compliance and accountability in operations.. Provided interpreting services while adhering to professional and ethical standards.. Supported agency operations through efficient customer service and administrative coordination.
Staff Interpreter
Providing sign language interpreting in various settings including, but not limited to, K-12, college, medical, theater and general community events.. Also working collaboratively with agency staff to complete various office functions including answering the phones, data entry, filing, and other tasks as needed.
Freelance Interpreter
Interpreted effectively within medical, educational, and community environments.. Delivered professional sign language interpreting services for short-term and ongoing assignments in community settings.. Facilitated communication between deaf and hearing consumers during diverse interactions.. Consistently upheld confidentiality and adhered to ethical interpreting standards.
Personal Banker
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.. Opened new accounts for consumers and businesses, accepted loan applications, and entered data into database.. Drove new sales through telephone cold-calling and strengthened customer relationships.. Honored into the 'President's Circle' and ranked #16 in entire company for exemplary service.. Identified and pursued new growth opportunities within the banking industry.. Exceeded expectations in operations related to cash items, credit holds, wire transactions, CTRs, stop payments, outage resolutions, and observance of compliance, security and audit procedures.. Implement highest standards and best practices within customer service and relations.. Boosted and exceeded sales goals by 150% monthly.. Utilized interpersonal and problem-solving skills to provide product knowledge and timely solutions for client and customer concerns.
Senior Personal Banker
Managed and monitored all client requirements while opening new accounts and accepting loan applications.. Hired as a teller, and promoted to senior personal banker in a short time.. Built and nurtured long and lasting business relationships with new and existing clients.. Resolved all customer complaints or concerns in a time sensitive fashion.. Initiated telephone calls to solicit and identify new business opportunities.. Handled account transactions, cash items, credit holds, night drops, wire transfers, CTRs, stop payments, and reconciled the ATMs daily.. Provided monthly auditing data, month end reports, and located teller outages.. Complied with all operational, security, and audit procedures and requirements.. Motivated team members to meet all company and personal goals.
Teller
Delivered exceptional customer service while demonstrating extensive product knowledge and banking services.. Trained and mentored new employees in customer service roles, enhancing operational efficiency.. Promoted customer satisfaction by consistently providing superior service experiences.. Resolved customer inquiries, concerns, and complaints with professionalism and courtesy.