This is my profileContact via CazVidJennifer
Operations Manager at BSM Facility Solutions
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Competencies
Experienced in overseeing teams, ensuring compliance, and optimizing operational workflows.
Skilled in diagnosing networking issues, configuring modems, and troubleshooting Wi-Fi problems.
Proficient in Shopify, Salesforce, QuickBooks, Adobe Illustrator, WordPress, and Google Workspace.
Capable of generating detailed reports to monitor performance and support decision-making.
Education
Languages
Summary
Experienced in operations management, technical support, and digital tools, committed to optimizing team efficiency and delivering high-quality service.
Key Achievements
- Led janitorial service team ensuring compliance with New York laws and quality standards.
- Generated comprehensive daily operational reports to optimize team performance.
- Provided technical support, diagnosing and resolving networking issues for diverse clients.
- Managed multi-platform skills including Shopify, Salesforce, and QuickBooks to streamline operations.
Experience
Operation manager and field support
Oversee the team responsible for janitorial services., Generate daily reports detailing time, attendance, quality standards, and operational guidelines in accordance with New York laws., Serve as the primary contact for clients and vendors., Supervise daily operations by tracking functions and objectives., Support accounts receivable and collection efforts., Process payments and ensure reconciliation., Manage the procurement and inventory of operational supplies.
Technical Support & Networking Specialist
Provided Tier 1 technical support for customers using U-Verse internet and television services., Diagnosed and resolved networking issues including modem/router configuration, Wi-Fi troubleshooting, and signal connectivity., Assisted in maintaining and updating customer network setups remotely., Delivered step-by-step technical guidance to non-technical users, ensuring high customer satisfaction., Collaborated with service teams to escalate complex issues and ensure timely resolution.