Jehoshaphat - Client Due Diligence Specialist

Demonstrated experience with Data Management & Analysis.

Demonstrated experience with Reporting and Documentation.

Demonstrated experience with Planning and Scheduling.

Demonstrated experience with Administrative Management.

Demonstrated experience with Effective Communication.

Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for SME/Individual clients, completing an average of 42 periodic and trigger reviews monthly.. Sanctions assessment.. Analyse customer financial activity and transaction patterns using SQL, Excel, and internal banking systems to identify financial crime risks and support risk-based assessments.. Investigate suspected money mule activity, unusual transactions, sanctions, PEP, and adverse media risks, escalating concerns where appropriate.. Maintain accurate customer records and static data across multiple banking platforms, ensuring compliance and data integrity.. Performed quality and accurate reviews while consistently meeting productivity.. Automated CDD workflow.

Managed Incident and Change Management processes using the ServiceNow platform.. Performed software installations, upgrades, troubleshooting, and hardware repairs/replacements to maintain end-user productivity.. Remediating Vulnerabilities in the bank’s systems and updating in Pega.. Managing all application services at Non-Operational or Development state with ICS Non-Compliance Register (Formally known as CRISP).. Addressing User tickets regarding hardware, software and networking.. Diagnosing Users problems with targeted approach.

Efficiently handled inquiries and support request, ensuring all customer documentation were accurately completed and maintained.. Performed detailed clerical and secretarial tasks, maintaining records and documentation for reconciliation.. Acted as the point of contact and liaison between the organisation, and visitors.. Performed clerical and secretarial work.. Effectively managed helpdesk duties and ensured all documentation were done accurately.

Introduced and sold new products to customers while ensuring they meet the requirements and submitting the necessary documents for onboarding.. Successfully contributed to all company sales team product promotions.. Built lasting business relationships through diligent analysis and credible reporting.. Continuously established and maintained an excellent network of business relationships.

Assisted customers through decision-making process, leveraging comprehensive product knowledge to align with their preferences and requirements.. Handled the timely preparation and rendition of reports to internal and external parties as per regulatory requirements.. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.