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Jeffry
Customer Service & Technical Support with 4+ years in BPO/Banking
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Competencies
Utilized Power BI for data analysis and visualization during ongoing data analytics studies.
Applied Excel skills for data management and reporting tasks across roles.
Provided technical assistance for Google and YouTube TV services, troubleshooting issues and resolving cases.
Handled customer inquiries and managed data in client-facing roles at PTS and BAC Credomatic.
Analyzed credit applications and managed related documentation at AUXIS.
Education
Summary
Experienced in technical support, customer service, and credit analysis with a background in banking and BPO sectors. Currently studying data analytics with proficiency in Power BI and Excel.
Key Achievements
- Provided technical support for Google and YouTube TV accounts at Teleperformance.
- Managed credit application analysis and portfolio documentation at AUXIS.
- Supported COVID data management and customer service at PTS.
Experience
Soporte Técnico
Soporte técnico a la cuenta de Google | YouTube TV., Resolución de problemas, atención a los detalles., Tomar responsabilidad de los casos asignados y los seguimientos correspondientes.
Analista de Crédito
Análisis en los procesos de aplicación de créditos., Manejo de portafolio, administrar documentación.
Asistente administrativo
Servicio al cliente y gestión de datos en el departamento de COVID para Amazon.
Cobro Judicial
Brindar orientación legal al acreedor sobre las mejores estrategias de pago para saldar sus deudas., Recopilación de información, seguimiento de casos con respecto al proceso de cobro, trabajo paralelo al proceso monitorio.