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Logistics and Customer Service Specialist with over 10 years of experience in operational and client management
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Competencies
Expertise in managing workflows, dispatch, and shipping coordination to ensure timely service delivery.
Proficient in resolving customer issues, inquiries, and complaints, fostering positive client relationships.
Experience in directing technical and operational teams to meet organizational goals.
Skilled in troubleshooting, guiding users, and resolving technical issues efficiently.
Education
Languages
Summary
Results-driven logistics and customer service specialist with over a decade of experience in operations, technical support, and client relations. Adept at optimizing workflows, resolving complex issues, and leading teams to achieve organizational excellence.
Key Achievements
- Led dispatch operations at On Process, optimizing workflows to improve customer service efficiency.
- Resolved customer inquiries and issues at Teleperformance, enhancing customer satisfaction and loyalty.
- Guided users through technical troubleshooting at Concentrix, consistently meeting performance targets.
- Contributed to sales growth at Convergys by providing tailored customer support and feedback for process improvement.
Experience
Executive Logistics and Dispatch
Directed service technicians and organized workflows to meet customer demand., Composed and submitted reports regarding incidents and services provided to management., Inputted data in the system to record transactions and, important information.
Logistics and Sales Representative
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints., Researched and gathered information regarding accessory charges or changes to shipment details., Set appointments for receiving or delivery and follow up with destination personnel to confirm receipt.
Technical Support Specialist
Guided users through step-by-step solutions following scripts and technical troubleshooting procedures, Helped teammates handle different cases, resources, and process needs, Met performance targets by guiding calls with excellent communication skills and a decisive approach.
Customer Service Sales Representative
Improved sales process by delivering feedback to management., Handled customer inquiries, billing questions, payments, and service requests., Sustained revenue by bringing in new customers and continuously connecting with established accounts.