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Jeffrey
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Competencies
Demonstrated experience with Deskside Support.
Demonstrated experience with Helpdesk Support.
Demonstrated experience with Remote Support.
Demonstrated experience with End-User Support.
Demonstrated experience with Hardware Troubleshooting.
Education
Summary
Professional profile
Experience
DESKSIDE SUPPORT ANALYST
Provide onsite and remote technical support for hardware, software, operating system, and peripheral-related issues.. Troubleshoot and resolve workstation issues involving desktops, laptops, printers, monitors, and other IT peripherals.. Log, track, update, and close incidents and service requests using ServiceNow.. Escalate complex technical issues to appropriate resolver groups and coordinate with specialized IT teams.. Install, configure, and upgrade desktops, laptops, Windows operating systems, applications, and IT peripherals.. Deploy applications, security patches, and Windows updates while following organizational IT standards.. Troubleshoot workstation connectivity issues involving LAN, Wi-Fi, VPN, and network access.. Support Microsoft 365 and Windows-related user issues.. Assist with Active Directory-related user and workstation support.. Perform laptop deployments, reassignments, loaner equipment preparation, and returned-unit inspections.. Coordinate with IT Security, IT Service Desk, system administrators, and other technical teams to resolve incidents.. Support IT asset management activities, including equipment tracking, preparation, reassignment, and collection.. Perform basic security remediation and workstation troubleshooting based on IT Security requirements.. Provide professional and timely technical assistance to end users while maintaining a high level of customer service.
IT PERSONNEL
Provided day-to-day IT support and troubleshooting assistance to employees.. Installed, configured, maintained, and monitored computer hardware, software, and IT peripherals.. Diagnosed and resolved desktop, laptop, printer, and other hardware and software issues.. Configured router settings and supported basic network layout and connectivity requirements.. Troubleshoot basic LAN and network connectivity issues.. Registered new employees in biometric systems and supported related access requirements.. Installed, configured, and monitored CCTV cameras and related equipment.. Resolved printer and printing-related issues to minimize operational disruptions.. Performed regular backups of employee files and computer systems.. Monitored and maintained computer systems to ensure reliable day-to-day operations.. Assisted employees with technical concerns and provided user-focused IT support.. Supported the installation and deployment of new hardware and software equipment.