Jeffery

Demonstrated experience with Cybersecurity.

Demonstrated experience with Network Security.

Demonstrated experience with Information Security.

Demonstrated experience with Technical Support.

Demonstrated experience with Customer Service.

Conducted network and system security assessments to identify vulnerabilities.. Implemented cybersecurity best practices and data protection standards.. Assisted in creating security awareness documentation for clients.

Provided customer support through chat and email with a focus on quick resolution.. Handled technical issues and ensured a positive customer experience.. Maintained service quality metrics and accurate documentation.

Delivered customer and technical support for Microsoft 365 and security systems.. Assisted with troubleshooting, password recovery, and security verification.. Ensured customer satisfaction while maintaining data privacy and confidentiality.