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Customer Service Representative
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Competencies
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Technical Support.
Demonstrated experience with Quality Assurance.
Demonstrated experience with Collections & Account Management.
Demonstrated experience with Administrative Support.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Processing Specialist
Processed and managed client information accurately and efficiently.. Ensured compliance with company policies and quality standards.. Collaborated with cross-functional teams to meet operational goals.. Maintained detailed records and resolved discrepancies in a timely manner.
Provided support for healthcare-related processes and client inquiries.. Managed and updated patient information with accuracy and confidentiality.. Collaborated with internal teams to ensure timely resolution of issues.. Delivered service in accordance with company standards.
Collections Representative
Managed customer accounts and negotiated payment arrangements.. Communicated professionally with customers regarding past-due balances.. Maintained records of customer interactions and account status.
Executive Assistant - Procurement
Provided administrative support to the procurement department.. Assisted with purchase orders, vendor communication, and documentation.. Coordinated schedules and maintained records.
Quality Assurance
Monitored customer interactions for compliance with company standards.. Provided feedback and coaching to improve service quality.. Identified opportunities for process improvement.
Google TV, Broadband Units & Computer Monitor Specialist
Provided technical support and customer service for LG products.. Assisted customers with troubleshooting, installation, and product inquiries.. Provided information on Google TV, broadband units, and computer monitors.
Customer Service Representative | Human Resources - Recruiting / Selecting
Provided customer support for insurance products and services.. Assisted with recruitment and selection processes, including candidate screening.. Maintained records and supported HR initiatives.
Annual Enrollment & Customer Care Assistance
Provided assistance with annual enrollment and customer care.
Provided support for healthcare-related processes and client inquiries.. Managed and updated patient information with accuracy and confidentiality.. Collaborated with internal teams to ensure timely resolution of issues.. Delivered service in accordance with company standards.
Collections Representative
Managed customer accounts and negotiated payment arrangements.. Communicated professionally with customers regarding past-due balances.. Maintained records of customer interactions and account status.
Executive Assistant – Procurement
Provided administrative support to the procurement department.. Assisted with purchase orders, vendor communication, and documentation.. Coordinated schedules and maintained records.
Quality Assurance
Monitored customer interactions for compliance with company standards.. Provided feedback and coaching to improve service quality.. Identified opportunities for process improvement.
Customer Service Representative | Human Resources – Recruiting / Selecting
Provided customer support for insurance products and services.. Assisted with recruitment and selection processes, including candidate screening.. Maintained records and supported HR initiatives.