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JEANNETTE
Customer Service and Logistics Advisor with 7+ years in client relations and operational support
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Competencies
Delivered professional, ethical customer interactions across banking, telecommunications, and logistics sectors.
Coordinated logistics activities for Amazon delivery drivers to improve service efficiency and customer satisfaction.
Managed and supported various financial and payroll accounts, ensuring regulatory compliance and resolving inquiries.
Provided troubleshooting and issue resolution for mobile, internet, and messaging services, enhancing user experience.
Ensured adherence to federal and state regulations such as FDCPA, SCRA, and HIPAA during customer interactions.
Education
Languages
Summary
Dedicated customer service and logistics specialist with over 7 years of experience supporting diverse industries including banking, telecommunications, and e-commerce. Skilled in maintaining high compliance standards, managing accounts, and resolving technical and logistical issues effectively.
Key Achievements
- Supported delivery drivers across multiple regions, improving delivery efficiency and customer satisfaction.
- Managed diverse customer accounts at top firms, ensuring compliance with regulations like FDCPA, SCRA, HIPAA.
- Provided technical support for mobile, internet, and messaging platforms, maintaining high customer satisfaction standards.
Experience
Customer Service and Logistics Advisor
Supported delivery drivers across Amazon Spain, North America, and Mexico., Coordinated logistics activities to improve delivery efficiency and customer satisfaction., Resolved delivery-related issues, ensuring timely and accurate service., Maintained high performance metrics in fast-paced...
Customer Service Representative
Managed Capital One Bank accounts, assisting customers with credit card debt inquiries., Ensured compliance with federal and state regulations, including FDCPA, SCRA, and HIPAA., Delivered ethical, lawful, and professional customer interactions.
Customer Service Advisor
Provided technical support for mobile devices, internet services, and messaging platforms., Diagnosed and resolved technical issues, improving customer experience and retention., Maintained high customer satisfaction standards.
Customer Service Representative
Managed TALX and E-Payroll accounts, supporting payroll and payment processes., Assisted mortgage-related customers with account inquiries and issue resolution., Maintained confidentiality and regulatory compliance.
Collections Representative
Managed medical and utility accounts with a focus on overdue balances and payment arrangements., Negotiated payment plans while maintaining professional communication., Achieved consistent resolution of delinquent accounts.