Jeanne

Demonstrated experience with Phone Support.

Demonstrated experience with Email Support.

Demonstrated experience with Live Chat Support.

Demonstrated experience with Order Management.

Demonstrated experience with Issue Resolution.

Provided customer support through phone, email, and live chat for an online supermarket ordering service, assisting with orders, deliveries, missing or incorrect items, refunds, exchanges, and compensation.. Investigated customer accounts and orders using email addresses, order numbers, and multiple internal web-based support systems to identify issues and provide appropriate solutions.. Coordinated with retail locations on store-level resolutions, followed up on open cases, and managed up to two live chat conversations simultaneously while maintaining customer satisfaction and service-quality standards.

Provided customer support for prepaid mobile services, assisting customers with account requests, mobile data activation, number changes, and basic phone and service-related troubleshooting.. Used multiple customer-service tools and systems to review account information, troubleshoot service issues, and provide accurate and timely resolutions.. Communicated technical instructions clearly and patiently while managing customer concerns, demonstrating problem-solving, adaptability, and effective customer service.