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Customer Service and Team Leadership with 10+ years of diverse experience
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Competencies
Utilized in customer service, team leadership, and documentation tasks to ensure clarity and effective information exchange.
Led team performance reviews, coached staff, and supervised operations in call center environments.
Provided comprehensive assistance via phone, email, and face-to-face, maintaining customer satisfaction across sectors.
Balanced multiple responsibilities including bookings, payments, and documentation in fast-paced settings.
Ensured accurate client and internal records for collections, reservations, and customer interactions.
Education
Languages
Summary
Experienced in customer support, team coaching, and operational management across hospitality, travel, and financial sectors. Skilled in communication, problem-solving, and process organization.
Key Achievements
- Progressed from customer support roles to team leadership, overseeing KPI development and coaching at Concentrix.
- Handled multiple customer-facing roles across hospitality, travel, and financial sectors, demonstrating adaptability and communication skills.
- Managed collections processes and customer documentation, ensuring accurate record-keeping and adherence to procedures.
Experience
COLLECTOR
Collections process to assure debts recoveries., Outbound calls to customer to assure payments on time.
TRAVEL AGENT
Developing itineraries according to customer needs and budgets., Services included: transportation booking, hotel reservations, tour management, phone calls, emails and documentation.
RECEPTIONIST
In charge of hosting customers, guide them through the hotel facilities, take payments, customer service, emails, phone calls, booking, selling tours.
RECEPTIONIST/RESERVATION AGENT
In charge of hosting customers, provide information and selling tours., Answer emails, inbound phone calls and outbound calls., Management of booking activities.
CALL CENTER SPECIALIST
Customer representative proper documentation, Inbound calls, empathy, security measures and net management.
CUSTOMER ASSISTANCE
Phones assistance, medical account, empathy, and multitasking, proper documentation.
TEAM LEADER
Banking field, leadership and coach., Reviewed KPI’s and develop good performance.