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Jay
Versatile Professional with Experience in Security, Education, and Customer Service
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Competencies
Exceptional ability to convey information clearly and persuasively across diverse audiences.
Skilled in attentively understanding client needs and responding appropriately to enhance service quality.
Proficient in analyzing issues and developing effective solutions in high-pressure environments.
Highly flexible in adjusting to new procedures and technologies to meet evolving organizational needs.
Dedicated to delivering outstanding support and fostering positive client relationships.
Education
Summary
Jay is a dedicated professional with proven skills in security operations, educational instruction, and customer service. Adept at communication, problem-solving, and adapting to new challenges, committed to contributing positively to organizational success.
Key Achievements
- Provided effective security services, enhancing safety measures at Sublime Security Service.
- Designed engaging, standards-aligned lessons that incorporated biblical principles at Georgetown SDA Academy.
- Streamlined customer rebate claim processes, improving response accuracy at Qualfon Guyana.
- Produced high-quality promotional videos for Northern Caribbean University, boosting enrollment outreach.
- Facilitated smooth admission transitions as a call center agent, ensuring positive student onboarding experiences.
Experience
Security officer
A security officer is responsible for protecting property, assets, and people by monitoring and patrolling premises, enforcing security policies, responding to incidents, and reporting suspicious activities., They may control access to buildings, check identification, and handle emergencies to maintain a safe and secure environment.
Homeroom Teacher
As a Christian teacher at Georgetown SDA Academy. My responsibilities include planning and delivering engaging, age-appropriate lessons that meet academic standards while integrating biblical principles in every subject., I seek to help my students see that learning is an act of worship and that all truth comes from God., I also partner closely with parents, colleagues, and the church community to nurture each child’s spiritual, academic, and emotional growth., My goal is to prepare my students not just for success in school, but for a life of service, integrity, and faithfulness to God.
Customer Service Representative
Updated and made adjustments to customer rebate claims., Kept a note of the steps taken and the information received after speaking with the client., Responding to customer complaints., For clients who needed help, I served as the point of contact between them and additional collaborators.
Video software Editor
Created creative video to promote the admission department of the university and its purpose., I Ensured the videos created were produced in a timely manner while preserving high quality footage taken.
Call Centre Agent
Made calls and inquiries to potential individuals applying for admission acceptance., Kept updated with their admission process and ensure smooth transition into freshmen year., I served as point of contact between the university admission and potential students.