This is my profileContact via CazVidJavier
Customer Support Specialist with 5+ years in remote service roles
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Competencies
Managed inbound calls, directed inquiries, and provided support within legal and retail environments.
Provided chat, email, and voice support, ensuring effective communication and issue resolution.
Utilized Litify, Salesforce, Zendesk, and MS Office to document and manage customer interactions and information.
Successfully operated in virtual settings, demonstrating strong communication and organization skills.
Applied interpretation and translation skills to facilitate clear communication across diverse customer needs.
Education
Languages
Summary
Dedicated remote customer service professional with over 5 years of experience supporting clients via calls, chat, and email. Skilled in CRM tools and communication, with a strong focus on confidentiality and customer satisfaction.
Key Achievements
- Managed incoming calls and directed them to appropriate departments at Lisinski Law Firm, ensuring confidentiality.
- Handled customer inquiries and support via chat, email, and voice at Fanatics, maintaining high customer satisfaction.
- Gained diverse experience working across various companies in the U.S. in roles requiring adaptability and multi-tasking.
Experience
Phone Operator (Remote)
Manage incoming calls and make sure each one is directed to the right person or department., Take detailed messages, verify caller information, and follow confidentiality protocols.
Customer Service Representative (Remote)
Taking care of customers via chats, emails and voice interactions
Crew Member
Worked for many companies in the United States of America while doing the Summer Work and Travel program, such as Walmart, dining restaurants, water parks, etc.