Dedicated team manager with over five years of experience supervising staff, delivering customer service, conducting financial analysis, and leading public health initiatives. Proven ability to improve team performance, manage client relationships, and drive community outreach programs.
Built and maintained client relationships, resolving issues to ensure customer satisfaction.
Supervised and trained staff, optimized schedules, and improved team efficiency.
Analyzed financial data to support funding decisions and recommend capital solutions.
Delivered health education sessions and led public health initiatives to raise awareness.
Confidential Financial Services Firm
Supervise and train employees in customer engagement, communication strategies, and performance improvement., Assign work tasks and manage schedules to optimize team efficiency and service delivery., Conduct daily outreach to merchants and customers to inform them about new financial programs.,...
NYS Agency
Assisted in managing sanitation planning and coordinated housekeeping operations., Sanitized and maintained cleanliness across facility environments., Performed inspections and reported outcomes to maintain regulatory compliance.
Osborne Association & PACE
Delivered community education sessions focused on HIV/AIDS prevention and safe practices., Built relationships with 300+ community members to drive awareness and engagement., Led initiatives like World AIDS Day to promote public health education.
NYS Agency
Delivered excellent service in a high-paced food service environment., Ensured compliance with dietary needs and hygiene protocols., Interfaced with food inspectors to maintain agency accreditation.
Associate of Arts (A.A.)
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Handled accurate record-keeping and performed data entry to support decision-making processes.
