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Hotel Administrator with 5+ years of operational and guest experience management
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Competencies
Proficient in SOHO PMS, LOBBY PMS, ZEUZ PMS, and CLOUDBEDS for booking, operations, and guest management.
Experienced in managing guest satisfaction metrics and resolving operational issues to enhance guest experiences.
Oversaw operational expenses, ensuring they align with monthly budgets to maintain financial targets.
Supervised hotel staff, ensuring proper staffing levels and operational efficiency.
Education
Languages
Summary
Dedicated hotel administrator with a proven track record in managing hotel operations, optimizing KPIs, and enhancing guest experiences. Skilled in hotel management software, team supervision, and cost control to ensure smooth daily operations.
Key Achievements
- Verified room readiness and maintained quality standards at HOTEL ENCANTO.
- Managed staff scheduling and ensured operational coverage without shortages.
- Supervised hotel KPIs including ADR, RevPAR, and occupancy, contributing to performance tracking.
Experience
Administrador hotelero
Verificar que las habitaciones estén listas a tiempo, y la calidad de las mismas., Asegurar que los turnos estén completos y que no falte personal., Resolver problemas operativos inmediatos., Controlar métricas de desempeño ADR, RevPAR, ocupación, GOPPAR, FOOD COST., Controlar gastos operativos...