Javier - Hotel Administrator with 5+ years of operational and guest experience management

Popayán, Cauca Department, Colombiaen

Verified room readiness and maintained quality standards at HOTEL ENCANTO.

Managed staff scheduling and ensured operational coverage without shortages.

Publicado en CazVid

Resumen

Dedicated hotel administrator with a proven track record in managing hotel operations, optimizing KPIs, and enhancing guest experiences. Skilled in hotel management software, team supervision, and cost control to ensure smooth daily operations.

Logros Clave

Supervised hotel KPIs including ADR, RevPAR, and occupancy, contributing to performance tracking.

Habilidades

Hotel Management SoftwareAdvanced

Proficient in SOHO PMS, LOBBY PMS, ZEUZ PMS, and CLOUDBEDS for booking, operations, and guest management.

Guest Satisfaction & Complaint HandlingIntermediate

Experienced in managing guest satisfaction metrics and resolving operational issues to enhance guest experiences.

Operational Budgeting & Cost ControlIntermediate

Oversaw operational expenses, ensuring they align with monthly budgets to maintain financial targets.

Team Supervision & LeadershipIntermediate

Supervised hotel staff, ensuring proper staffing levels and operational efficiency.

Idiomas

Español

Experiencia

Administrador hotelero

HOTEL ENCANTO

julio 2021 - julio 2025

Verificar que las habitaciones estén listas a tiempo, y la calidad de las mismas., Asegurar que los turnos estén completos y que no falte personal., Resolver problemas operativos inmediatos., Controlar métricas de desempeño ADR, RevPAR, ocupación, GOPPAR, FOOD COST., Controlar gastos operativos...