Experienced call center supervisor with over 10 years in customer service, team leadership, and process improvement, dedicated to enhancing communication quality and operational efficiency.
Delivered excellent client communication and tailored solutions to meet customer needs
Supervised diverse call center accounts ensuring team performance and motivation
Facilitated effective communication across multiple channels, improving customer interactions
Utilized scientific methods to improve quality, effectiveness, and efficiency in operations
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Addressed challenges proactively to maintain a healthy work environment and client satisfaction
