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Talent Acquisition Specialist with 5+ years in HR and Customer Support
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Competencies
Managed candidate sourcing, screening, onboarding, and employee records across multiple platforms.
Answered customer inquiries, provided product information, and supported account management at AT&T and Verizon.
Conducted quality audits, shared insights, and trained new hires to ensure compliance with standards.
Maintained employee and organizational data, generated weekly reports, and tracked recruitment trends.
Delivered QA talks, onboarding training, and coaching for operational teams to improve service quality.
Education
Languages
Summary
Dedicated specialist with over 5 years in talent acquisition, customer service, and quality assurance. Skilled in employee onboarding, client interaction, and compliance monitoring across diverse industries. Proven ability to improve processes, support teams, and foster positive experiences.
Key Achievements
- Led end-to-end recruitment at Solvo, managing sourcing, interviewing, and onboarding for top talent.
- Provided customer service and backoffice support at AT&T, enhancing client retention and team performance.
- Conducted quality audits and training for Airbnb, ensuring compliance and improving customer service standards.
Experience
Talent Acquisition Specialist
sourcing, attracting, selecting, and helping to start the onboarding process of the top talent in the market as per our organizational needs, Timely communication with applicants to include basic screening, scheduling interviews, background checks, and onboarding, Update employee records with new...
Customer Service - Floor Support - Backoffice Retention Representative
Listen to customer's concerns, answer customer's questions and provide information about the company's products and services, Selling products and meeting customer needs, Services existing accounts, obtain orders and establish new accounts by planning and organizing daily...
Sales Agent
Empathize with customer's possible objections, ask questions to discover their needs and, based on that, give a clarity offer to help the prospect overcome their hesitations, Assist with the preparation of written and verbal reports with managers on compliance program status, issues,...
Quality Assurance Analytics
Conducted and complete quality audits of calls and customer cases using a structured weekly sampling process to ensure compliance with quality and performance standards, Analyzed audit results and shared quality insights, scoring outcomes, and best practices during weekly Team Meetings with...