Experienced bilingual customer service representative with proven leadership capabilities and operational management skills, committed to delivering high-quality support.
Delivered bilingual support via chats, emails, and calls, ensuring customer satisfaction.
Led back-office teams across multiple lines of business, supervising team activities.
Conducted effective written and verbal communication in English and Spanish.
Addressed customer issues and team challenges proactively, improving service delivery.
TuEdu Go Academy
Inspiro Relia Nicaragua S.A
Focused on bilingual service (English and Spanish) in different skills written (chats and emails) and communicative (Inbound and outbound calls).
Inspiro Relia Nicaragua S.A
Promoted as Top performance multiple times leading to direct contact with the client., Worked as back office team lead handling two different LOBs.
Teaching English as a Foreign Language
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Proficient in Microsoft Office applications to support work activities and reporting.
