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Jason
Director HR Operations
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Competencies
Demonstrated experience with HR Operations.
Demonstrated experience with Change Management.
Demonstrated experience with HR Technology & Automation.
Education
Summary
Director HR Operations open to new opportunities
Experience
Director – Technology Business & People Organization
Strategic People and business partner to CIO and IT Senior Leadership Team, connecting talent, organizational effectiveness, operating model and execution.. Led IT Effectiveness & Talent Listening initiatives, promotion governance, executive recruiting and workforce planning for critical technology roles.. Partnered on global IT operating-model redesign, clarifying accountability, leadership structure and governance across major technology functions.. Led workforce and contractor optimization, reducing external labor cost by approximately $1.3M annually.. Established governance, reporting and operating rhythms across Technology, integrating People and business priorities into execution.
Director, Americas People Solutions Center
Designed and implemented dual-hub regional HR service delivery across Colombia and Costa Rica, improving scalability, consistency and operational efficiency.. Established tiered HR Helpdesk/service delivery, governance and a four-year transformation roadmap with executive operating reviews.. Led regional merger integration with 50% higher volume while maintaining SLA performance; delivered $300K+ direct savings through workforce and process optimization.. Built in-house benefits and background-verification hubs, generating approximately $165K combined savings.
General Services Senior Manager – Central America & Caribbean
Led regional operations, budgeting, vendor governance, controls and service standardization across Central America & Caribbean; delivered $344K+ savings.. Improved regional audit scores by 30% through Risk & Control frameworks and standardized SOPs.