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Data Analyst with 2+ years in government and healthcare sectors
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Competencies
Applied analytical skills to interpret data, verify accuracy, and resolve account issues in government and healthcare roles.
Provided exceptional client support across various sectors, handling complex inquiries and maintaining satisfaction.
Managed documentation, scheduling, inventory, and communications in diverse administrative roles.
Utilized MS Office, online booking systems, and basic programming tools in operational and analytical tasks.
Developed and managed training programs and collaborated across teams to enhance operational effectiveness.
Education
Languages
Summary
Dedicated data analyst and administrative professional with extensive experience supporting government, healthcare, and corporate functions. Skilled in data interpretation, customer service, and operational coordination, with a proven ability to optimize processes and enhance client satisfaction.
Key Achievements
- Analyzed large datasets to determine eligibility and benefit payments at Service Canada
- Developed nationwide training curriculum for over 1,000 customer service agents at Northern911
- Streamlined immunization record management and vaccine inventory processes at Public Health
Experience
Payment Service Officer, ESDC
Analyze and interpret data., Monitor benefit payments throughout the duration of the claim., Determine the eligibility of those applying for benefits., Gather information on issues such as the reason for the loss of employment and his or her availability for work., Provide information to clients., Handle difficult customer situations., Verify the accuracy and completeness of the data., In charge of ensuring customer satisfaction and providing professional customer service., Work with a dynamic team of professionals who assist clients., Responding to client inquiries about one of the many benefits offered by Service Canada.
Answering Service Operator
Provided a customer service link between callers and the customers we answered for by providing information and taking messages as necessary., Maintained appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.)., Developed and managed nationwide delivery of training and development curriculum for more than 1,000 customers service., Received and relayed incoming and outgoing calls and provided directory information for inquiries while transferring calls appropriately.
Office Assistant, Vaccination Preventable Diseases Dept
Sending Immunization records to clients by phone utilizing an online booking system., Check-in and check-out clients utilizing an online booking system (Panorama, CIS, VAB, Covax, tracking documents like Homebound lists, Daily call tracker etc., Teams)., Provided exceptional customer service to clients making sure they have received their immunization record., Provide 100% accuracy by entering and verifying accurate information into the Panorama, CIS, Covax and VAB., Making requisition slips for vaccine order for the clinics., Keeping track of the cold chain inspections to make sure the vaccines are not damaged due to the Temp variances., Updating the inspection status for the clinic and taking necessary action against the clinics who fail the inspections., Monitor and deliver equipment to appropriate clinic staff, assist with inventory management., Perform client registration and assist with data collection and data entry., Assisted the clients from community resources like guiding them to Ontario, case sites, PHSD and other criteria to book to Covid booking centers., Deal with confidential documents and situations., Maintain physical distancing and follow all health and safety procedures and protocols.
SP-3 Assessment Processing Office
Receives, reviews, and analyses returns, enquiries and reports to identify and resolve employer accounts requiring corrective action and determine the course of action required to resolve the problem and update the account.
Booking Clerk/Support Assistant
Book vaccination appointments for clients by phone utilizing an online booking system., Check-in and check-out clients utilizing an online booking system (VAB, Covax, tracking documents like Homebound lists, Daily call tracker etc., Teams)., Provided exceptional customer service to clients booking vaccination appointments., Provide 100% accuracy by entering and verifying accurate information into the Covax and VAB., Monitor and deliver equipment to appropriate clinic staff, assist with inventory management., Perform client registration and assist with data collection and data entry., Assisted the clients from community resources like guiding them to Ontario, case sites, PHSD and other criteria to book to Covid booking centers., Deal with confidential documents and situations., Maintain physical distancing and follow all health and safety procedures and protocols.
Executive Assistant/Fleet Service Manager
Maintain departmental compliance with company policies and procedures., Preparing financial statements, reports, memos, invoices letters, and other documents., Answering phones and routing calls to the correct person or taking messages., Filing and retrieving corporate records, documents, reports, insurance claims and many more., Helping prepare for meetings., Accurately recording minutes from meetings., Using various software, including word processing, spreadsheets, databases, and presentation software., Reading and analyzing incoming memos, submissions, and distributing them as needed., Performing office duties that include managing a records database., Opening, sorting and distributing incoming faxes, emails, and other correspondence., Provide general administrative support., Ensure departmental adherence to applicable laws and regulations., Manage other employees., Schedule, route, maintain, and track transport vehicles., Negotiate with suppliers., Resolve disputes., Analyze the effectiveness of operations., Implement and enforce transportation scheduling and policy changes.
Print Production Assistant/Customer Service Clerk
Works indirect contact with our customers taking print orders., Resolved customer requests and concerns., Answers phone calls and email messages., Operates all print equipment when necessary., Operates all finishing equipment when necessary., Assisted customers in designing invitations, spreadsheets and business cards., Received training in Photoshop and Microsoft Word templates., Received training in Xerox printer/scanner combinations., Graphic Designing., Coordinated with coworkers to create templates and programs to fit the needs and expectations of customers., Printer/xerox maintenance and upkeep., Project management while attending to customer service., Creating and quality checking a wide variety of presentations, essays, and printed works., Prioritizing and tracking print jobs in both digital and paper formats., Selects and loads appropriate supplies when needed., Learning software required for layout and design print projects., Performs regular maintenance associated equipment., Maintains safe working conditions in the printing room, about machinery., Maintains a clean storefront by sweeping, dusting, emptying waste baskets., Balances cash float at the end of each shift, and organizes shop for the following day.
Cashier/Customer Service Representative
Manage transactions with customers using cash registers., Scan goods and ensure pricing is accurate., Collect payments whether in cash or credit., Issue receipts, refunds, change or tickets., Redeem stamps and coupons., Cross-sell products and introduce new ones., Resolve customer complaints, guide them and provide relevant information., Greet customers when entering or leaving the store., Maintain clean and tidy checkout areas., Track transactions on balance sheets and report any discrepancies., Bag, box or gift-wrap packages., Handle merchandise returns and exchanges.
Computer Instructor
Imparting Computer Skills to students of Grade I–X and High School (Subject Taught–Computers)., Hosted and participated in many competitions and won many accolades., Consecutive award winner in Karo Sambhav Project–A cohesive E-Waste Management project for two years., Administration Skills: Greet wards’ parent in a courteous, friendly, and professional manner., Clarify parents’ requirements; probe for and confirm understanding of requirements or problem., Data Entry Operations (Both Online and Offline), Inventory Management, Payroll Management., Earned plethora of certificate of recognition by Microsoft in completion of various courses (approx. 68)., Working with digital marketing team to increase, analyze and improve the position of school on social media platforms., Made plenty of flexes, standees, brochures and movies for school (using Adobe Photoshop CC version (Latest), Adobe Premier Pro, Wondershare Filmora and various online tools).
Data Analyst Intern
Worked with Artificial Intelligence Team–TechnoHub., Undertaken many projects, made reports using MS Tools., Worked on Social Media Analytics Tools, Python, R., Working with customers/employees to identify the problems and advising on the solution.