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Jarred
QA Analyst
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Competencies
Demonstrated experience with Video.
Demonstrated experience with Internet.
Demonstrated experience with Voice.
Demonstrated experience with Mobile.
Demonstrated experience with CSG billing.
Education
Summary
QA Analyst open to new opportunities
Experience
QA Analyst
Test Salesforce as part of an enterprise integration landscape that includes order management (OMS), warehouse, logistics, and invoicing systems.. Plan and execute end-to-end testing of OMS integrations spanning warehouse inventory, forward/reverse logistics, order fulfillment, and invoicing.. Stage EDI and API transactions to validate interfaces, data flows, and order status across upstream and downstream systems; write SQL for account reconciliation, inventory matching, and troubleshooting.. Monitor integration environments and triage and escalate defects on MuleSoft and BizTalk integrations to limit downtime.. Analyze business, functional, and non-functional requirements, assumptions, constraints, and dependencies to build risk-based test plans.. Coordinate integration testing directly with external partners (retailers, veterinary partners, and online pharmacies); use AI-powered tools to close coverage gaps.
System Integration Manager
Owned integration and release quality for Spectrum mobile and cable initiatives across UI, CX, UAT, ORT, EFT, front-end, end-to-end, and continuous integration testing; accountable for on-time delivery, customer/agent experience, and regulatory requirements.. Led a 45+ member test organization across 7 concurrent workstreams, assigning work by skill and availability and running daily standups to surface cross-system risks, conflicts, and dependencies early.. Owned lower-environment deployment approvals and rollbacks; led post-production war rooms and post-mortems for 12+ major releases per year, driving defects to root cause with engineering and business teams.. Built and directed a rapid-response team for same-day hotfixes and weekly enhancements.. Directed automation specialists running regression, smoke, sanity, and device integration suites.. Built daily Excel dashboards giving leadership a single view of test progress, release status, and risk across 20+ concurrent projects; delivered live demos with Learning & Development.
Senior Business Analyst
Test lead for a new operational platform (4,000+ test cases) with a team of 7, covering Credit Policy, payment back ends (payments, refunds, chargebacks), Fraud Prevention across lines of business, and legacy biller migration validation to Amdocs.. Managed defect triage across 5 development teams; produced end-of-day status reports and live demos.. Tested two high-priority IVR voice-authentication projects end to end, including fraud-detection call flows.. Clarified requirements with PMO business analysts during Mobile Platform 2.0 onboarding.
Business Analyst
Key contributor to end-to-end integration testing of customer operations after the Bright House Networks and Time Warner Cable acquisitions.. Executed UAT and ORT for customer buy flows, service portals, agent tools, notifications, activations, and device features; defined scope, risks, and BDD-format test cases for 3 major initiatives.
Service Delivery Business Process and Data Analyst
Performed root-cause analysis on order transaction systems and fallout reports, reducing fallout while clearing the active backlog; used SQL and Python for stakeholder reporting.
Service Delivery Activation Specialist – Complex; Day of Install – Tier 2 & Tier 1
Complex phone/internet activations for business customers (hotels, malls, advanced switch features); escalations with Provisioning, LNP, and Serviceability; real-time install-day activation troubleshooting; UAT on new activation tools.