Jaqueline - Office Manager & Senior Biller with 10+ years in healthcare administration

Handled insurance verification, claim submission, denial management, and account reconciliation in healthcare billing.

Oversaw daily office operations, managed staff, coordinated scheduling, and maintained policies to ensure efficiency.

Responded to client and patient inquiries, resolved billing issues, and maintained strong relationships.

Hired, trained, and conducted performance reviews for billing staff, fostering teamwork and accountability.

Ensured adherence to payer contracts, HIPAA regulations, and maintained detailed audit-ready records.

Oversee daily office operations to ensure efficiency and productivity, Maintain office policies, procedures, and compliance standards, Coordinate scheduling, meetings, and internal communications, Ensure a professional, organized, and compliant office environment, Supervise billing staff and daily...

Managed calendars, Scheduled appointments, Coordinated meetings, Conducted research and prepared reports for various projects, Handled email correspondence and responded to client inquiries, Responded to customer inquiries via phone, email, and chat, ensuring high satisfaction, Provided...

Responded to customer inquiries via phone, email, and chat, ensuring high satisfaction, Resolved customer complaints and issues efficiently and professionally, Processed orders, returns, and exchanges accurately, Maintained up-to-date knowledge of products and services to provide informed assistance