This is my profileContact via CazVidJamir
Risk Investigator at Remitly with experience in fraud analysis and customer support
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Competencies
Skilled in analyzing transaction patterns and verifying documents to identify fraudulent activities effectively.
Experienced in assisting users with device issues and navigating support platforms like CRM and Salesforce.
Capable of clearly explaining technical issues and investigative findings to diverse audiences.
Proficient in examining complex data and documents to support fraud prevention and customer support tasks.
Education
Languages
Summary
Dedicated professional with experience in fraud investigation, transaction analysis, and device support. Adept at identifying fraudulent patterns and delivering excellent customer service in fast-paced environments.
Key Achievements
- Conducted in-depth fraud investigations, verifying the authenticity of various documents to prevent financial losses.
- Analyzed transaction patterns to identify and mitigate fraudulent activities in remittance operations.
- Provided technical support and customer service for personal devices, enhancing user experience and issue resolution efficiency.
Experience
Risk Investigation
Investigating patterns of fraud on transactions on a remittance company, Analysing any type of documents like bank statements, pay stubs, welcome letters, Verifying the authenticity of national IDs, passports, driver licenses from all countries
Customer Service and Tech Support
Experience in device support assisting with personal devices (laptops, tablets, etc.), Providing help with login issues, navigation in apps like CRM, Salesforce, LexisNexis, Amazon Connect, Retail assistance in transactions and orders, Providing support in speeding up refunds, return labels, promotions, cancellations, and assistance with subscriptions