Experienced in call centers since 2012 with a focus on customer service, tech support, and financial services, seeking growth opportunities.
Handled customer inquiries and resolved issues efficiently in call center settings.
Provided technical assistance to clients, troubleshooting product and service issues.
Managed collection processes and credit loan procedures, supporting financial transactions.
Communicated with clients primarily in Spanish, with limited English proficiency.
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Addressed customer concerns and resolved issues effectively within call center operations.
