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Air Freight Clerk with Document Control & Customer Service Expertise
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Competencies
Managed document archiving, registration, and verification processes for airline shipments.
Handled customer inquiries, provided shipment information, and resolved complaints effectively.
Entered data and generated reports related to shipments using Microsoft Excel.
Processed transfer documents such as ATA and CT transfers for airline cargo operations.
Managed multiple responsibilities including document handling, customer communication, and system navigation.
Education
Languages
Summary
Detail-oriented professional experienced in airline cargo documentation, customer support, and data management.
Key Achievements
- Managed document control and archiving for airline shipments, ensuring accuracy and compliance.
- Processed and generated transfer documentation using ERP systems, supporting cargo movement.
- Handled customer inquiries and complaints, maintaining effective communication and service quality.
Experience
AIR FREIGHT CLERICAL (D/O COUNTER- ASIA SECTOR
Undertaking various functions related to document control, document archiving and maintenance of document register for CONSOL shipments., Verifying and sorting out documents and Delivery Orders from the airlines and register client provided documents for details through ERP system., Processing and...