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Bilingual Customer Service Specialist with diverse hospitality and logistics experience
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Competencies
Experienced in addressing customer needs, resolving conflicts, and ensuring satisfaction across diverse sectors.
Bilingual in Spanish and English with proven ability to explain complex processes clearly and effectively.
Collaborative team player with experience supporting colleagues in hospitality, logistics, and customer service roles.
Proficient in basic computer applications, billing systems, and online platforms for customer and operational support.
Quick to adapt to new environments and processes, demonstrated through varied roles in hospitality, logistics, and finance.
Education
Summary
Multilingual professional with diverse roles in customer support, hospitality, and logistics. Skilled in conflict resolution, communication, and process management, committed to delivering excellent service and operational efficiency.
Key Achievements
- Delivered exceptional customer service in multilingual environments, enhancing client satisfaction.
- Managed financial and inventory processes at a bakery, improving operational accuracy.
- Prepared U.S. tax documents, ensuring compliance and accuracy across multiple states.
- Facilitated enrollment and benefits explanations, streamlining processes for clients.
- Led hotel room sales and provided technical assistance, increasing sales conversions.
Experience
mesero bartender
Preparación de bebidas y decoración para eventos
Contabilidad de ingresos monetarios y materia prima. Atención a Clientes
Preparación de impuestos para todo estados unidos. Teleoperador bilingüe
Explicación de beneficios. Procesos de enrolamiento a través del gobierno o con terceros. Explicación de procesos de reclamación por servicios médicos denegados
Teleoperador bilingüe
Venta de habitaciones de hotel USA, Canadá, latinoamérica y otros
Teleoperador bilingüe
Explicación del uso de cupones de descuento, guía a través del website de como crear una cuenta para la plataforma, como obtener citas médicas y solventar problemas de facturación con las farmacias
Auxiliar de motorista seis meses. Auxiliar de bodega tres meses. Motorista distribuidor nacional un año