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Learning & Development and Talent Acquisition Specialist with 8+ years in Fintech
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Competencies
Designed, implemented, and refined training programs for customer success and product teams.
Developed recruitment strategies, including cultural and transformational coaching practices.
Delivered customer service emphasizing empathy and quality, aligning with operational goals.
Executed and optimized outsourcing processes and supported project management initiatives.
Developed ontological and life coaching programs to empower individual growth.
Education
Languages
Summary
Experienced professional with a focus on designing impactful training programs, enhancing recruitment strategies, and delivering exceptional customer service within the fintech industry.
Key Achievements
- Designed and implemented training programs tailored for customer success teams at Remitly.
- Integrated cultural recruitment practices with coaching methodologies, enhancing onboarding processes.
- Executed support processes improving SLA, Quality, and Productivity for Customer Service at Remitly.
Experience
Senior Learning and Development & Talent Acquisition Specialist
Spearheaded the design and implementation of impactful training programs tailored specifically for customer success teams., Integrated strategic cultural recruitment practices with transformational coaching methodologies., Developed comprehensive onboarding frameworks and refined training content to reflect evolving business needs.
Communication and Talent Acquisition Specialist
Designed and implemented communication enhancement strategies within product training programs., Empowered individuals to unlock their potential and drive meaningful growth in their careers.
Outsourcing Process Specialist
Executed and improved Customer Service support affecting Service Level Agreements (SLA), Quality, and Productivity targets., Assisted in Project Management for current and future products.
Senior Product Learning & Talent Acquisition Specialist
Delivered training on Product and Procedure for customer service areas, focusing on empowering careers through strategic recruitment and personalized coaching.
Risk Investigator
Focus on Risk and Compliance Mitigation, investigating and developing strategies for fraud prevention.
Customer Success
Delivered world-class customer service while empathizing with customer needs.
Microsoft Office365 Business Support
Managed Office 365 Tenant Support for Companies.
Ontological Coaching
Developed programs to empower individuals and promote personal growth.
Sales Manager
Led the Lead Generation Team, overseeing market strategy development.
Capital One Coach
Oversaw motivational activities and developed a positive work environment.