This is my profileContact via CazVidJacob
Data Analyst with 3+ years of experience in retail and finance
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Competencies
Applied statistical techniques and tools like Excel and SQL to analyze large datasets.
Constructed and optimized queries for data retrieval and reporting purposes.
Created dashboards and visual reports using Power BI to communicate insights.
Supported decision-making by translating data into actionable insights.
Implemented complex formulas and macros for data organization and analysis.
Education
Summary
Experienced Data Analyst skilled in SQL, data visualization, and reporting for retail and finance sectors.
Key Achievements
- Developed and maintained complex dashboards to support business decision-making
- Automated data reporting processes, reducing manual effort by 30%
- Collaborated with cross-functional teams to improve data accuracy and integrity
Experience
Data Analyst
Currently responsible for capturing over 120 documents of sensitive information daily, with 100 percent accuracy., Each document must be analyzed to ensure that the correct information is being captured and must be done with a turn around time of 24 hours.
Customer Service Associates
Required to provide excellent customer service, offer additional products, analyzed situations for the best customer solution and track customers packages., Assisted customers with purchased over the phone and also made suggestions on how they can save or any promotions available at the time.
Bilingual Agent
Helped customers understand the charges on their electric bills and help them make payments towards their bill if they want to make a payment., Sold new electric plans for customers and persuaded them that staying with their current electric provider was the best option.