This is my profileContact via CazVidJaclyn
Employment Center Services Specialist in Austin, Texas
Contact
Competencies
Expertise in overseeing daily store operations, staff management, and customer service excellence.
Skilled in resolving escalated issues and ensuring positive customer interactions.
Proficient in inventory control, shipping, receiving, and asset protection procedures.
Experienced in coaching, performance management, and staff development to enhance team effectiveness.
Education
Summary
Dedicated professional with extensive experience managing retail operations, enhancing customer satisfaction, and leading teams across diverse retail environments in Austin, Texas.
Key Achievements
- Led store operations and team management at Walgreens, ensuring efficient daily functions and staff performance.
- Supervised inventory and customer service, contributing to improved store performance and customer satisfaction.
- Managed front-end operations and staff training at Five Below, maintaining high standards of customer experience.
- Directed sales and merchandising strategies in footwear and apparel at Academy Sports + Outdoors, boosting profitability.
- Led logistics and inventory management for multiple departments, optimizing shipping, receiving, and asset protection.
Experience
STORE MANAGER
Led daily store operations to support sales, customer service, and a safe, efficient work environment.. Hired, trained, coached, and scheduled team members to keep the store and pharmacy properly staffed.. Tracked sales and store performance each day and adjusted plans to improve results and control costs.. Managed cash handling, deposits, payroll, and other store financial tasks accurately and securely.. Oversaw inventory, merchandising, and pharmacy support during busy periods to keep operations running smoothly.
EMERGING STORE MANAGER
Supervised day-to-day operations of the store, including opening/closing procedures, cashier management, and customer service.. Assisted in the management of store inventory, ensuring accurate product availability and timely restocking.. Provided leadership and support to front-end staff, coaching on best practices for customer interactions and sales techniques.. Helped resolve customer complaints, maintaining a positive and welcoming store atmosphere.
SHIFT LEAD
Supervised day-to-day operations of the store, including opening/closing procedures, cashier management, and customer service.. Assisted in the management of store inventory, ensuring accurate product availability and timely restocking.. Provided leadership and support to front-end staff, coaching on best practices for customer interactions and sales techniques.. Helped resolve customer complaints, maintaining a positive and welcoming store atmosphere.
CUSTOMER EXPERIENCE MANAGER
Oversee front-end operations and ensure exceptional customer service, resolving escalated customer issues to maintain a positive store environment.. Manage cashier procedures, staff training, and daily operations, ensuring consistent adherence to company standards.. Provide coaching and performance feedback to team members, driving continuous improvement in service and efficiency.. Assist in merchandising, inventory management, and sales floor recovery, ensuring the store is visually appealing and well-stocked.
SOFTLINE SALES MANAGER
Directed daily operations for the Footwear and Apparel departments, focusing on maximizing profitability through targeted sales strategies and merchandising.. Conducted performance reviews, developed employee training plans, and led the recruitment of new talent, maintaining a high-performing team.. Analyzed sales trends and implemented promotional strategies, leading to a 12% increase in sales year-over-year.. Developed and maintained merchandising plans, ensuring product displays met company standards and drove customer engagement.
LOGISTICS AND OPERATIONS MANAGER
Managed inventory control, shipping/receiving, asset protection, and cashier operations across multiple departments.. Led a team of 20+ associates, including coaching, training, and performance management to achieve operational excellence.. Conducted inventory analysis, ensuring accurate stock levels, reducing stockouts, and optimizing inventory turnover.. Collaborated with department heads to implement new processes that reduced inventory discrepancies by 15%.