Experienced in customer service, operational support, and security within the airline and travel sectors, with a strong focus on customer satisfaction and compliance.
Extensive experience in assisting customers directly, handling inquiries, and managing feedback.
Supported airline and airport operations through document verification and coordination.
Managed multiple responsibilities simultaneously in fast-paced environments like airports.
Ensured adherence to TSA regulations and contributed to secure airport procedures.
SeatBoost Inc.
Provided direct customer assistance to international passengers, focusing on seat upgrades and travel experience improvements., Handled sales of premium seat upgrades through in-person support and digital platforms., Assisted passengers with inquiries, basic technical issues, and app-related...
Talma Airport Services
Verified passenger documents and supported both national and international flight operations., Coordinated check-in, boarding, and customs processes with attention to detail., Assisted passengers during flight disruptions, applying problem-solving skills under pressure.
Aviation Security Group
Conducted passenger interviews and document checks for U.S.-bound flights., Monitored baggage processes and ensured compliance with TSA regulations., Maintained detailed records and contributed to secure airport operations.
GSS Global Sales Solution
First Aid, Basic Life Support, and Pre-hospital Trauma Care
English Instructor Program
Commercial Aviation
English Studies
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Worked effectively with diverse teams and remote platforms in a multicultural context.
Handled customer requests, processed data, and supported mobile portability services., Delivered accurate information and achieved recognition for adaptability.
I.E.P. Madre Teresa de la Paz
Supported classroom activities and contributed to the preparation of educational materials., Maintained consistent communication with teachers and parents.
