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Receptionist & Security Specialist at Xone and Stallion Security
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Competencies
Consistently delivers professional, friendly service to clients, ensuring positive experiences.
Proficient in CCTV monitoring, access control, and security protocols to safeguard premises.
Skilled in managing bookings, data entry, email communication, and record keeping.
Effective in emergency communication, client interaction, and team coordination.
Experience in biometric enrolment, fingerprint registration, and data screening processes.
Education
Languages
Summary
Dedicated security and administrative professional with over a decade of experience in client service, CCTV monitoring, biometric enrolment, and security operations. Adept at managing multiple tasks efficiently while maintaining high standards of safety and customer satisfaction.
Key Achievements
- Streamlined visitor registration and biometric enrolment processes, enhancing security and efficiency.
- Managed CCTV operations and access control, ensuring real-time incident response and security integrity.
- Provided exceptional client service in hospitality and security environments, improving customer satisfaction.
- Handled multiple administrative functions including data capture, email communication, and appointment scheduling.
Experience
Receptionist
Biometrics enrolment. Reading emails. Registering clients. Welcoming new clients. Typing emails. Monitoring visitors list
ADMIN
Controlling access. Answering phones. Sign visitors book. Appointments record. Information and data screening. Enrol visitors using visiometrics. Sending emails. Data capture. Biometrics fingerprint system. FICA verification. Processing paperwork. Scanning documents
CCTV CONTROL ROOM OPERATOR
Despatching camera operator. Monitoring cameras. Investigation. Validate all entries. Maintaining Positive ID Access. Control at the Engine Room. Control and operation of cards/photos. Daily inspections of security systems and equipment. Coordination of periodic maintenance. Monitor patrolling systems. Acknowledge alarms. Bi-monthly system inspections. Daily inspections including CCTV surveillance cameras. Radio communication. Liaison with internal and external stakeholders. Emergency communication. Monitoring access and alarm systems. First Aid, Firefighting, Evacuation. Lock Out procedures. Liaison with all Emergency Services
Receptionist & Reservation
Reservation Bookings. Answer calls received by business unit reservations. Greets clients in a friendly way and treats them with respect at all times. Elicit information from mandatory fields. Convert calls to bookings/reservations. Upsell bookings to achieve best available rates on all booking requests. Compile and communicate confirmation letters to clients, as per their booking requirements. Provides accurate information (including promotion information, functions, facilities, etc) to guests. Interacts with the guest and provides service to resolve their individual queries. Complete handover reports and files. Send booking confirmation letters to clients and operations team. Capture information needed to complete the reservation in the system accurately and efficiently. Input and amend rooming lists in the system. Upload and input market codes, source codes, nationalities and rates correctly in the system. Route and capture special requests on system bookings. Balance blocks after the rooming lists have been captured in the system. Follow up on all outstanding rooming lists and payments. Send System generated rooming lists to the Clients/Operations Team. Pull reports from PMS and ORS - including arrivals, stats, rooming lists
Driver
Delivery driver. Courier
RENTAL AGENT
Renting. Selling. Drafting of contract and pre-rotor inspection
SECURITY OFFICER
Patrolling designated areas to ensure security and safety. Monitoring CCTV cameras to detect and respond to potential security threats. Managing access points, including gate operation and boom gate operation. Conducting stop-and-search operations on vehicles. Using radios to communicate with team members and respond to incidents. Clocking in at designated patrol points to verify presence. Completing hourly reports, OB (occurrence book) reports, incident reports, and pocketbook reports