Ivanovich - Product Manager with 8+ years of driving innovation in tech industry

Guadalajara, Jalisco, Mexicoen

Led cross-functional teams to develop and launch three major software products, enhancing market share.

Managed product lifecycle from concept to delivery, ensuring strategic alignment and stakeholder buy-in.

Published on CazVid

Summary

Dedicated product management professional specializing in software product development and strategic planning, with a strong track record of launching successful products.

Key Achievements

Collaborated with marketing and sales teams to increase product adoption and user engagement.

Skills

Product ManagementExpert

Oversaw entire product lifecycle including planning, development, and launch, aligning products with business goals.

Agile MethodologiesAdvanced

Applied Agile principles to manage projects efficiently and adapt to changing requirements.

Market AnalysisAdvanced

Conducted competitive market research to inform product strategies and identify growth opportunities.

Cross-functional Team LeadershipExpert

Led diverse teams including engineering, design, and marketing to deliver product solutions.

Experience

Senior Voice Executive

Cognizant Technology Solutions

January 2019 - August 2025

Provided bilingual customer service and technical support for four major international accounts:, GAP (Online Orders): Customer service, order issues, supervisor escalations, DocuSign: Tier 1–2 technical support, set up and onboarding walk-trough. Subject Matter Expert (SME), Inchcape Shipping: English-Spanish interpreter between Colombia and India teams, Nike: Back-office operations and technical support for stores and corporate., Consistently achieved high CSAT scores and quality metrics in a fast-paced environment, Recognized for quick learning and assisting peers